Frequently Asked Questions

We pride ourselves in the availability and accessibility of our management team! We are here to ensure your experience is as wonderful as possible with friendly team members ready to assist!

At The Mason, we have an on-site maintenance team ready to assist! Submit a maintenance request through the online portal or get in contact with the office to ensure the request is addressed as quickly as possible.

Our service technicians are able to provide assistance while you're enjoying life in Fulton Market Chicago! You do not need to be present for your maintenance request to be addressed, but if you would prefer to be there, you're more than welcome.

To get assistance as quickly as possible, place a work order through the online portal or contact our team of management professionals.

If you find yourself locked out during business hours stop by our office, call our leasing team, or submit a help request online! If you are locked out after hours, you can call our emergency maintenance line.

The Mason offers multiple parking options so your arrival home from an exciting day in Chicago is even easier. Parking options include general, reserved, EV, and street parking.

Everything you need is right here at The Mason. Boasting a 24-hour fitness facility, a rooftop sky lounge, a resort-style pool experience with private cabanas, a covered dog run and pet wash station, and so much more, your new home is equipped with all the spaces that make Chicago living so much better. Find out more by checking out our Amenities page, then get in contact with our leasing team!

The Mason is proudly pet-friendly! We permit dogs and cats, and up to 2 pets per home. Contact our leasing team with any questions about weight requirements or pet rent!

At The Mason, our apartments are here to help you do more of what you love. Cook in a kitchen complete with a gas-range stove, dishwasher, microwave oven, and refrigerator. Plus, a full-size washer and dryer are ready to help tackle chores and give you time back in your day. Find out more by visiting our Amenities page!

Our Chicago apartments are unfurnished, meaning they are a blank canvas for you to create. Fill your space with what matters most.

At The Mason, you'll find a variety of amenities that make living in energetic Chicago even better, such as:
Rooftop Sky Lounge with City Views

• Enjoy breathtaking skyline sunsets and a lively social atmosphere in the exclusive rooftop sky lounge, perfect for relaxing or entertaining friends while soaking in the energy of Fulton Market.

• The resort-style pool serves as an urban oasis, offering a serene escape where you can unwind, swim, and lounge while taking in panoramic views of the city.

• Host memorable dinners or casual get-togethers in beautifully designed private dining areas on the rooftop, creating the perfect blend of indoor comfort and outdoor ambiance.

• Designed for productivity, these dedicated spaces let you focus or collaborate close to home, making remote work or creative projects convenient and inspiring.

Our applications take up to 48 hours to approve. If you have questions about the status of your application, please give our leasing team a call!

Our apartments in Fulton Market Chicago have an amazing location where public transportation is right within walking distance. The nearest 'L' train stop is two blocks away on the corner off of Ashland and Lake, and the bus stop can also be located there.  

Chicago has many distinct neighborhoods to choose from and has something for everyone. Here are some of the best places to live when you're looking for a Chicago apartment for rent:
Fulton Market District 

• Once a historic warehouse area, Fulton Market has transformed into one of Chicago’s most dynamic neighborhoods. It’s known for its walkable streets, creative energy, award-winning restaurants, and proximity to downtown, making it ideal for renters who want a modern, urban lifestyle.

• Encompassing the Fulton Market District and surrounding streets, the West Loop offers a trendy, urban lifestyle with renowned restaurants, boutique shopping, and a lively arts and culture scene. It’s a sought-after area for renters looking to be near the city’s epicenter.

• A scenic North Side neighborhood offering both historic charm and a modern feel. With tree-lined streets, access to the lakefront, expansive green spaces, and a thriving cultural landscape, it’s ideal for those who want both nature and urban life.

• Just north of Lincoln Park, Lakeview blends a relaxed residential feel with bustling commercial corridors, nightlife, and access to Lake Michigan. It’s popular with a wide range of renters for its walkability, entertainment options, and community feel.

Chicago offers an energetic, urban lifestyle with access to world-class dining, diverse neighborhoods, and vibrant cultural experiences. Whether you're looking for walkable city living, access to nature, or a strong sense of community, here are some of the unique features and areas to consider:
Ideal Location

• Chicago’s central location in the Midwest makes it a major hub for business, travel, and culture. In neighborhoods like the Fulton Market District, residents enjoy quick access to downtown, public transit, and top-tier dining just steps from home.

• Despite its urban density, Chicago offers ample green spaces like Union Park and Mary Bartelme Park, where residents can relax, exercise, or enjoy community events. The city’s lakefront trails, public beaches, and scenic riverwalk provide even more ways to stay connected to nature.

• From sleek modern architecture to thoughtfully planned neighborhoods, Chicago is known for upscale living options that combine design and comfort. Areas like the West Loop offer spacious layouts, luxury amenities, and easy access to shopping, dining, and nightlife.

• Each neighborhood in Chicago has its own personality and charm, fostering a strong sense of community. Fulton Market, for example, blends historical roots with creative innovation, offering a unique balance of culture, entrepreneurship, and local pride.

There are many fun activities to do in Chicago! The Mason's prime Fulton Market location puts residents in the heart of one of the city's most dynamic and vibrant neighborhoods. Major attractions and activities in the area include:

• Randolph Street “Restaurant Row”
• Union Park
• The Bean
• United Center
• Navy Pier
• Willis Tower
• WNDR Museum
• The Shops at North Bridge

The?Mason in Chicago is only minutes from the city’s top employers. The proximity to major roads like Ada?Street and Lake?Street (and nearby public transit) gives easy access to employers across sectors such as healthcare, education, government, and tech, like:

• McDonald’s Corporate Office
• Rush University Medical Center 
• University of Illinois?Chicago 
• United Airlines 
• Exelon Corporation 
• JPMorgan Chase & Co. 
• Abbott Laboratories 
• City of Chicago
• Google 
• Northwestern Memorial Healthcare 
• GE?HealthCare

Easily apply for your new home online, using our Floor Plans page.

When reviewing an application to rent at The Mason, we conduct a criminal background check, verify rental history, analyze credit history, and income-to-rent ratio. If you have questions about our application process, please contact our leasing team to speak with one of our friendly team members.

The Mason provides the support of a full-service management company with all the modern conveniences that the industry offers. Anything you, as the resident, need is just a call away, ranging from home services to customer services. Contact us with any questions, and we can't wait to welcome you home.

All are welcome to come take a tour! Call our property staff to arrange the best time so there is no wait and enough time to answer any questions you have about your new home!

We accept both appointments and walk-ins. In order to get the full experience of these Fulton Market apartments, schedule a tour to prevent any wait time and to ensure you can ask all the questions about your new home.