Frequently Asked Questions

Every unit is fully cleaned and repaired before a resident moves in.

No, you can request whether or not you'd like to be present when a maintenance worker accesses your unit.

Yes

During office hours you can contact our management office or a member of our 24/7 concierge team can help you at all hours.

You can place a maintenance request using your resident portal or by calling the management office.

Our Service Techs are on-site 24/7. Usually workorders are done with in 24 hours or less.

You can call, email or submit a service request online. You would let us know when a good time is to stop by to look at it.

Yes, there are two covered parking garages attached to the building managed by Standard Parking.  Contact leasing office for pricing.

The Shoreham and Tides each feature a pool deck, 24/7 fitness center, game room, work stations, hot tubs, sauna, steam room, and party rooms.

The pools are open from 10am-10pm.

Yes, contact our leasing team for breed restrictions.

All units feature washing and dryers along with refrigerator, microwave, and oven.

No, not at this time.

Every unit has a full washer and dryer installed.

To add a dog or cat to your lease you must submit updated vaccination records and a photo to management. You must sign the pet addendum and pay a nonrefundable pet fee. Pet fees are $325 for 1 or 2 cats; $650 for 1 dog or $750 for two dogs. Dog breed restrictions apply. There is a two pet max per apartment; caged animals are not permitted. 

At Shoreham and Tides, you'll find a variety of amenities that make living in vibrant Chicago even better, such as:
16th Floor Pool with Skyline Views 

• This elevated pool offers a stunning backdrop of the city, perfect for relaxing after exploring nearby attractions like Millennium Park or the Riverwalk. It creates a resort style escape right in the heart of downtown.

• With a fully equipped fitness center on site, residents can stay active without leaving the building. Its convenience pairs perfectly with Chicago’s lakefront trails and nearby parks for a balanced wellness lifestyle.

• The resident exclusive game and club room provides a stylish space to unwind, host friends, or enjoy downtime. It complements Chicago’s lively entertainment scene by offering a comfortable place to gather at home.

• Glass-paneled balconies, full-size washers and dryers, and clean modern design elevate daily living. These thoughtful features make it easy to enjoy a carefree lifestyle while taking in the energy of the city.

Approximately 48 hours from application submission, this may vary.

Rent payments can be made online through your resident portal or you can drop off a check, money order, or cashier's check to the management office. Online payment options include debit /credit card or directly from your bank.

Yes, as a resident of The Shoreham & Tides, you are required to obtain renters insurance. Your renter’s insurance coverage must include but is not limited to $100,000 in liability coverage, $25,000 in personal coverage, and $1,000 in medical coverage.

Comcast is the building wide servicer or internet and cable.

Yes, you are able to sublease your unit. Restrictions do apply, contact management office for more details.

Residents will need set up a ComEd account for electric utilities and ComCast account for internet/cable.

Gas, Water, Sewer, Trash, and Internet will be billed through your resident portal. Electric will be billed separately through ComEd.

Yes, there are several bus lines and "L" stations within walking distance of The Shoreham & Tides.

Various school districts are located within the area.

We are located in the Lakeshore East neighborhood.  You can access South Water Street from Columbus Road near Millenium Park.

There's a full Mariano's grocery store and CVS located in the Lakeshore East neighborhood.

Chicago has many distinct neighborhoods to choose from and has something for everyone. Here are some of the best places to live when you're looking for a Chicago apartment for rent:
Lakeshore East 

• As a sub area within the broader New Eastside neighborhood, Lakeshore East is known for its lush green spaces, waterfront access, and modern city living. Renters enjoy its unique blend of nature and skyline views, all within steps of Chicago’s most iconic destinations.

• This centrally located neighborhood offers a peaceful, park filled environment right next to the downtown core. Its walkability, access to the lakefront, and proximity to cultural attractions make it especially appealing to renters seeking an urban yet scenic lifestyle.

• Surrounding one of Chicago’s most famous public spaces, this neighborhood offers immediate access to the Art Institute, outdoor concerts, and year round cultural events. Its central location makes it ideal for those who want to live near world class attractions and inspirational city energy.

• This bustling neighborhood is defined by its premier shopping, dining, and entertainment options along Michigan Avenue. Renters appreciate the lively atmosphere, iconic architecture, and easy access to both the lakefront and downtown business district.

Chicago offers an energetic, culture rich urban lifestyle with access to world class entertainment, waterfront recreation, and seamless city connectivity. Whether you're looking for colorful arts, scenic outdoor spaces, or convenient access to top destinations, here are some of the unique features to consider:
Ideal Location 

• Chicago’s central layout places residents near major attractions like Navy Pier, The Chicago Theatre, and the Riverwalk. Living in the city means enjoying quick access to shopping, dining, and entertainment in every direction.

• With Millennium Park, the lakefront trails, and numerous nearby green spaces, Chicago offers endless opportunities for outdoor recreation. From biking and jogging to seasonal events and public art, the city blends nature with urban energy.

• Chicago’s downtown neighborhoods offer a polished, modern lifestyle with luxury conveniences, waterfront views, and easy access to cultural hotspots. Upscale dining, iconic architecture, and high end retail create a sophisticated living experience.

• Chicago’s neighborhoods each have their own personality, offering festivals, markets, and community events throughout the year. Residents enjoy a strong sense of connection, whether exploring local cafés or gathering along the lakefront.

There are many fun activities to do in Chicago! Shoreham and Tides’ prime Lakeshore East location puts residents in the heart of world class entertainment, waterfront recreation, and bustling city life. Major attractions and activities in the area include:

• The Chicago Theatre
• Navy Pier
• Chicago Riverwalk
• Millennium Park
• Maggie Daley Park
• Magnificent Mile
• Art Institute of Chicago
• Lakefront Trail

Shoreham and Tides in Chicago is only minutes from Downtown Chicago’s top employers. The proximity to Wacker Drive and Columbus Drive gives easy access to major healthcare, education, government, corporate, and tech employers, like:

• Northwestern Memorial Hospital
• Northwestern University
• Jardine Water Purification Plant
• City of Chicago Government Offices
• University of Illinois Chicago (UIC)
• Rush University Medical Center
• Blue Cross Blue Shield of Illinois
• JPMorgan Chase & Co.
• Google Chicago Office
• Walgreens Boots Alliance

You can apply through our website www.shorehamtides.com.

You can check availability by clicking on "floorplans" on our website www.shorehamtides.com or you can call our leasing office (312) 540-0400.

No, we would love to show you around at no charge!

An appointment is strongly encouraged as we can't guarantee an agent will be available

Yes, contact our leasing team for full details.

Various pricing options exist based on lease term and move-in date. Contact leasing team for current specials.

The building offers renter’s insurance for $18 per month through Policy Validator. If you choose to use your own provider, you must submit your Declaration Policy to Policy Validator for approval. If your insurance is not submitted through Policy Validator, this $18 charge will automatically be charged on your ledger monthly if there is no record of renters insurance on file or if your insurance submitted contains errors and is not approved.  
Please see below the renter's insurance qualifications. Once you confirm the information is updated properly, please upload your policy to www.policyvalidator.com. This is a third party we use to keep records of all our residents’ renter’s insurance policies.

The Shoreham and Tides each have their own leasing office located on the 16th floor.  Offices are open Monday - Friday from 9am-6pm.  You also can contact the concierge 24/7 for any emergency situation.

Each unit is fully cleaned and repaired before move-in.

Each unit should be in the best shape possible. If you have any issues at move-in one of our maintenance techs will work to fix any issues.

Noise level is low, but if you have any noise issues you can contact the management office.

You are free to decorate your apartment but keep in mind that you are responsible for returning it back to the condition in which you received it. Avoid making any holes larger than a dime. If you paint, walls must be returned to their original color prior to move out.

Your water, sewer, gas, and trash utilities will be billed based on the actual charges divided among the units.  The formula for these charges factors in the unit’s usage, number of occupants, as well as the square footage of the apartment.  That means larger apartments or units with more occupants will impact the amount paid each month.  The utilities will fluctuate each month and each season.  The internet will be a flat $45 per unit per month.

Listing your unit on Airbnb is not allowed in any unit. 

 The Shoreham & Tides quiet hours are from 10:00 P.M. to 8:00 A.M.

All roommates that are on the lease are responsible.

Your water, sewer, gas, and trash utilities will be billed based on the actual charges divided among the units.  The formula for these charges factors in the unit’s usage, number of occupants, as well as the square footage of the apartment.  That means larger apartments or units with more occupants will impact the amount paid each month.  The utilities will fluctuate each month and each season.  The internet will be a flat $45 per unit per month.

You would give a 30 day written notice and pay a fee equal to 2 months rent.

You will pay for the prorated rent or your first months rent-depending on your move in date.

You would pay a fee equal to 2 months rent.

You can pay rent online using your resident portal.  You can access your portal through The Shoreham & Tides website

Yes, residents can earn up to $1,500 for a referral.  Restrictions apply, contact leasing office for more details.

At Shoreham & Tides, Security Deposits are not required.

Yes, restrictions do apply.  Contact management office for more details.