1000M exterior on Michigan avenue

Frequently Asked Questions about 1000M Apartments in Chicago, IL

Faqs

Here are answers to some of the most frequently asked questions to help you better understand our process.

Tours and visits

How do I tour an apartment and check out the community?

We’d love to show you around! For in-person tours, you can book one directly on the website, or contact our leasing office to schedule a tour. Please bring your ID to the tour.

We also have walk-through videos for additional floor plans, you can check out our Instagram and Youtube page. If you are looking for a specific unit walk-through video, please contact us directly and we can help you out!

Application and Leasing

How do I apply for an apartment?

Once you have found your desired floorplan on our website, you can submit an application via our online portal. Or just give the leasing office a call, they are happy to answer any questions you may have.

What documents do I need to provide for the application process?

To start your application, you’ll need to provide a valid ID and proof of income. These documents help us verify your eligibility and ensure a smooth leasing process.

What are the income requirements to qualify for an apartment?

To qualify, your income should be at least 3.5x the rent amount, and a credit score of 650 or higher is required. If your income or credit score falls short, you may still be approved with additional conditions.

What is the lease term for the apartments?

Lease terms are subject to change and vary based on current availability.

Can I sublease my apartment?

Yes. We do allow subleasing. For more information, please contact the leasing office.

Is renter's insurance required?

Yes, renter’s insurance with a minimum of $300,000 liability policy is required to protect your belongings and provide peace of mind. Each applicant must be on the insurance policy. For more information, please contact our leasing team.

Does 1000M offer affordable housing options?

At 1000M, the affordable apartments offered through the City of Chicago’s Affordable Requirements Ordinance (ARO) are reserved for households earning no more than 60% of the Area Median Income (AMI). Applicants must fall within the approved income limits based on household size and meet the building’s general leasing qualifications. Approved residents pay rent capped according to the city’s affordable housing schedule, and eligibility is typically reverified at renewal to ensure continued compliance with the 60% AMI requirement.

Move-In and Move-Out Support

Are there move-in or application fees?

Yes, an Application and Admin Fee is required to apply for an apartment. The application fee is $75 per applicant and a $525 admin fee per apartment . Please contact the leasing office for move-in promotions.

Are there services to help with the move-in process?

1000M provides access to an elevator and a loading dock to assist with your move. The front desk also has some concierge carts available for check-out. Please coordinate with the leasing office to schedule your move-in.

Are there any restrictions on decorating or modifying the apartment?

You’re welcome to decorate your apartment to make it feel like home! If you plan to make any alterations beyond standard décor—such as painting, installing fixtures, or mounting items that may leave damage—please request approval beforehand. While we do not require a security deposit, residents are responsible for restoring the apartment to its original condition upon move-out.

What happens if I need to break my lease?

If you need to end your lease early, please contact the management office so we can review the available options with you. We’re here to help guide you through the process and find the best possible solution.

How much notice is required before moving out?

The leasing team will contact you 75 days before your lease is almost up. A 60 days’ notice is required before moving out. Be sure to submit your notice in writing to the leasing office.

What is the process for moving out?

Please reach out to our Residents Services Coordinator at 1000MServices@willowbridgepc.com for more information on move-outs.

How long does it typically take to receive the security deposit refund?

There is no security deposit required in our building.

Fees and Payments

How much is the security deposit, and when is it due?

There is no security deposit required in our building.

Are utilities included in the rent?

There is a utility package that includes; Gas, water, sewage, trash, recycling and high-speed internet. Electricity is separate, residents can call Com-Ed to set up an account.

Which Wi-Fi providers can I use?

Internet is included in the utility package, Zentro.

How can I pay my rent?

You can pay your rent conveniently through BILT in our resident portal. We accept online payments via credit card, debit card, or bank transfer. For more details, contact the leasing office.

Are there other fees, such as monthly amenity fees or technology fees?

No, We do not charge monthly amenity fees or technology fees.

Parking

Is parking available? Is there an additional fee for parking?

We offer private parking in our garage, every space is reserved and is $450 a month.

Are there any restrictions on overnight guests?

There is no guest parking in the building, there is an adjacent parking lot at 1011 S. Wabash, this is a public parking lot.

Are there EV Charging stations?

Yes we have EV charging stations. It is the same price, $450/month residents are responsible for covering the cost of charging.

Maintenance and Requests

How do I submit maintenance requests?

Maintenance requests can be submitted through our RentCafe Resident Services portal or our Resident app at any time.

How quickly are maintenance issues addressed?

Non-emergency maintenance requests are typically addressed within 24 hours. Emergency issues, such as water leaks or electrical problems, receive immediate attention.

Pets

Do you allow pets in the apartments?

Yes, 1000M is a pet-friendly community, allowing both cats and dogs. Some breed restrictions may apply, so please check with the leasing office for details. 1000M welcomes up to 2 pets per home.

Is there a pet deposit or a monthly pet fee?

There is a one time pet fee, $500 for dogs and $350 for cats.

What is the pet policy for specific breeds or sizes?

Certain dog breeds are restricted at 1000M, and size limits may apply. Please contact the leasing office to learn more about the breed and weight restrictions.

What onsite amenities do you offer to accommodate pets?

There is a pet washing station on the 7th floor and a dog-run outside.

Amenities and Facilities

What amenities are available in the complex?

Over 80,000 square feet of indoor and outdoor amenity space, including a 73rd-floor rooftop observation deck, Wintergarden, and two private dining lounges with demonstration kitchens. Resort-style outdoor amenities: an outdoor pool and sundeck with cabanas, grilling & dining areas, gardens and terraces on levels 8 & 10, and a Zen garden space. Year-round indoor pool and whirlpool, a two-story fitness and wellness center, social lounges, co-working & business spaces, private event rooms, and library / reading areas. Lifestyle & concierge services: 24/7 concierge, resident events, package & delivery services, pet amenities (indoor pet spa, fenced pet park), EV charging & controlled parking, high-speed building Wi-Fi, elevator technology, and more. In-unit features: in-home washer & dryer, smart home features (keyless locks, smart thermostats), roller shades, high-end kitchen & bathroom finishes, and pet-friendly options.

Are there penthouse specific amenities?

No.

Are there laundry facilities in the complex?

Yes, all apartments are equipped with in-unit, full-size washer and dryer for your convenience.

Is there bike storage available on the property?

Yes 1000M offers secured bike storage onsite, located on levels 3, 4, and 5 in the garage. Your resident key fob is required to access these secured areas. We are located in one of the most bikeable neighborhoods in Chicago, with protected bike lanes alongside our property.

Do the apartments have high-speed internet access?

Yes, every single apartment is equipped with high-speed internet that is included in the utility package.

How does package delivery work?

Package deliveries are accepted at 1000M in our secured mail and package room located on Level 1. You can collect your packages 24/7 from the designated package room through the package concierge. Residents can opt-in for white glove service delivery for $30/month.

What floor plans are available at 1000M?

1000M offers a range of floor plans, including studio, one-bedroom, two-bedroom, three-bedroom, and four-bedroom apartments. Please see our website for all the floorplans.

Do you offer virtual tours of the apartments?

Yes, 1000M offers virtual tours for prospective residents. Visit our 3D virtual walk-through to explore our model units, or contact the leasing office for a specific floorplan virtual tour.

Are furnished apartments available?

No, 1000M does not offer furnished apartments at this time. However, contact our leasing office today to learn more about our preferred partners for furnishing rentals.

Community and Lifestyle

Are there any community events or activities organized?

Yes, we regularly organize resident events to help foster a sense of community. Check out our Instagram page for past and upcoming resident events!

Are there quiet hours in the community?

Yes, quiet hours are observed from 10 PM to 8 AM to ensure a peaceful environment for all residents.

How do I report a noise complaint?

If you need to report a noise complaint, please call the concierge as it is happening so they can address the issue.

What nearby schools or childcare facilities are available?

Schools / K–12

  • South Loop Elementary School (PK–8, public) — approximately 0.3–0.4 miles away.
  • Phillips Academy High School (9–12, public) — listed as the assigned high school.
  • British International School of Chicago, South Loop (K–12, private) — located nearby, offering international curriculum for students in kindergarten through high school.
  • National Teachers Elementary Academy (PK–8, public) — another nearby elementary option.

Childcare / Early Learning / Daycare

  • University Children’s Center — offers care for ages 6 weeks to 5 years, full- and part-time.
  • Guidepost Montessori at Magnificent Mile — Montessori preschool & childcare options.
  • Caterpillar Care — nursery, daycare, infant/toddler care in Chicago (serves multiple neighborhoods).
  • Kids & Company – Fulton — supports children from infancy through preschool with early education programs. 

Tell me more about the location of 1000M and what transportation options are available nearby.

1000M is located at 1000 S Michigan Avenue, in the heart of Chicago’s Historic Michigan Boulevard District, directly across from Grant Park and steps from the city’s premier cultural and recreational landmarks.

 

Q: What attractions are nearby?

  • Grant Park (directly across the street)
  • Museum Campus (Field Museum, Shedd Aquarium, Adler Planetarium)
  • Millennium Park & Maggie Daley Park
  • Art Institute of Chicago
  • Lakefront Trail & Lake Michigan
  • Dozens of dining, retail, and entertainment options

Q: What public transportation options are nearby?

  • CTA ‘L’ Trains: Red, Green, and Orange Lines (Roosevelt Station – ~6 min walk)
  • Metra Rail: Museum Campus/11th St. Station (~4 min walk)
  • Bus Routes: Multiple lines run along Michigan Ave, State, and Roosevelt (including 1, 3, 4, 29, 62, 146)

Q: Is the area bike- and pedestrian-friendly?

  • Extremely — the Lakefront Trail is steps away, Divvy bike and scooter stations are nearby, and the entire area is designed for walking, jogging, and cycling.

What is your smoking policy?

1000M is a smoke-free community. Smoking is prohibited in all apartments and common areas.

Has 1000M received any design awards?

Yes! 1000M has been awarded a 2025 American Architecture Award by The Chicago Athenaeum: Museum of Architecture and Design and The European Centre for Architecture Art Design and Urban Studies.